Privacy Policy

Privacy Policy

Last Updated: November, 30, 2025

The website naturalplantation.lk is owned and operated by Natural Plantation, a company under the NF Group of Companies (referred to as “NF Group” or “Natural Plantation”), a Limited Liability Company incorporated under the Sri Lanka Companies Act No. 7 of 2007. This Privacy Policy governs the collection, use, and protection of your personal information on websites owned by Natural Plantation under the NF Group umbrella.

By accessing our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website.

1. Our Commitment to Privacy

At Natural Plantation, we are committed to safeguarding your privacy. We understand the importance of the personal information you provide and the trust you place in us. We value your privacy and take every precaution to protect your Personally Identifiable Information (PII) and Non-Personal Information (NPI) when interacting with our website.

Natural Plantation adheres to the privacy laws and regulations that apply to our operations, including:

  • Computer Crime Act No. 24 of 2007
  • Electronic Transactions Act No. 19 of 2006
  • Right to Information Act No. 12 of 2016
  • Banking Act No. 30 of 1988
  • Telecommunications Act No. 25 of 1991
  • Intellectual Property Act No. 36 of 2003

Additionally, we comply with the European Union General Data Protection Regulation (GDPR), ensuring that our international users’ personal information is protected according to the highest standards.

2. Definitions

  • Non-Personal Information (NPI): This is information that is not personally identifiable. NPI is collected automatically when you access our website using a web browser or mobile device. This information may include your browser type, device type, time zone, language preferences, and other technical details that do not identify you personally.
  • Personally Identifiable Information (PII): This refers to any information that can be used to identify you personally. It may include but is not limited to your name, email address, phone number, postal address, payment details, and other information you provide when interacting with our website.

3. Information We Collect

Natural Plantation collects different types of information depending on how you use our website:

A. Information You Provide to Us

When you interact with our website, we may collect your Personally Identifiable Information (PII) in the following ways:

  • Member Registration: When you register as a member on our website, we collect information such as your name, email address, contact number, billing information, and other personal details required to complete your registration.
  • Online Forms: If you fill out any online forms, surveys, or questionnaires on our website, the data you enter may include PII, such as your name, email address, phone number, or any other information you provide.

B. Information Automatically Collected

We automatically collect Non-Personal Information (NPI) to improve the performance and user experience of our website:

  • Cookies: These are small pieces of data stored on your device by your web browser. Cookies help us identify the areas of our website that you visit, remember your login details, and personalize your experience. You can manage cookie preferences through your browser settings. However, if you disable cookies, some features of the website may not function properly.
  • Web Beacons: These are small transparent images or tags embedded on pages of the website. Web Beacons collect information about your activity on the website, such as which pages you visit, what time you visit, and whether you have opened a specific email.
  • Automatic Data Collection: We may automatically receive information from your device or browser, including:
    • IP address (the unique number that identifies your device on the Internet)
    • Your web browser type and version
    • Your operating system and device type
    • Referring and exit URLs (websites you visited before and after visiting our website)
    • The date and time of your visit
    • The pages you visit and how long you stay on them

C. Analytics and Tracking

We use tools like Google Analytics to analyze and improve the functionality of our website. These tools collect information about how users interact with the website, such as how often you visit, which pages you visit, and how you navigate through the website. This data is collected anonymously and is used to improve the website’s content and user experience.

We also use tools like Facebook Pixel and Facebook Conversion API for marketing purposes, such as tracking the effectiveness of our advertising campaigns and improving the relevance of ads shown to users.

4. How We Use Your Information

We use the information we collect for various purposes, including:

A. To Provide and Improve Our Services

  • To deliver services and products that you have requested from us.
  • To improve the functionality, design, and usability of our website.
  • To personalize your experience based on your preferences and interactions with the website.

B. To Communicate with You

  • To send you emails related to the services you have registered for (e.g., order confirmations, account updates).
  • To send you promotional communications, newsletters, or special offers (if you have opted in).
  • To inform you of any changes to our website or services.

C. For Marketing and Promotional Purposes

  • We may use your information to send you targeted advertising or promotional content based on your interests or prior behavior on our website.
  • This includes remarketing ads or displaying relevant offers through third-party platforms such as Google or Facebook.

5. Sharing Your Information

We value your privacy and do not sell your personal information to third parties. However, we may share your information with third parties in the following circumstances:

A. Service Providers

We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, website hosting, customer service, and email communications. These third parties are obligated to protect your information in accordance with this Privacy Policy.

B. Legal Compliance

We may be required to disclose your PII if it is necessary to comply with legal obligations, such as a subpoena, court order, or legal process. We may also disclose information if necessary to protect our legal rights, prevent fraud, or assist law enforcement.

C. Business Transfers

In the event that Natural Plantation or NF Group undergoes a business transaction, such as a merger, acquisition, or sale, your personal information may be transferred to the new entity responsible for the website. We will notify you of such changes and how your information will be used in accordance with the new entity’s privacy policies.

6. Your Rights and Choices

You have the following rights concerning your personal information:

A. Access and Correction

  • You have the right to access and review the personal information we hold about you. If any of your information is incorrect or incomplete, you can request corrections or updates.

B. Opt-Out of Communications

  • You may opt-out of receiving promotional emails and marketing communications at any time by clicking the “unsubscribe” link in the email or adjusting your communication preferences in your account settings.

C. Deletion of Information

  • You may request that we delete your personal information from our records. Please note that we may need to retain certain information for legal or operational purposes.

7. Security of Your Information

We implement industry-standard encryption and security protocols to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure transmission of sensitive data over the Internet and the use of firewalls and secure servers.

However, no method of electronic transmission or storage is 100% secure. While we take steps to safeguard your information, we cannot guarantee its absolute security.

We encourage you to use strong, unique passwords for your account and to log out after using the website, especially if you are on a shared or public device.

8. Protecting Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect PII from children. If we become aware that a child under 18 has provided us with personal information, we will take immediate steps to delete that information.

9. International Data Transfers

Personal information collected through our website may be transferred to and stored in servers located in countries other than your own, including those outside of Sri Lanka. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your own.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. If we make any changes, we will update the “Last Updated” date at the top of this policy. Significant changes will be communicated to you via email or a prominent notice on our website. Your continued use of our website after any changes constitutes your acceptance of those changes.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

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